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Documentation of accessibility observations for Deutsche Telekom – Mobilfunk & OneShop

10 issues found for 1.2.2 Captions (Prerecorded)

Kider Uhr GPS Oneshop (2 issues)

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Video "Was Eltern über die GPS-Kinderuhr Anio 6 sagen:" does not provide captions
Video "So verbinden Sie die GPS-Kinderuhr mit Ihrem Smartphone" does not provide captions

Kids-Watch (2 issues)

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Video "Was Eltern über die Kids Watch XPLORA X6 Play eSIM sagen" does not provide captions
Tutorial videos' provided open captions do not meet color contrast minimum

Magenta TV Streaming Dienste Partner DAZN (1 issues)

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No non-audio alternative to audio in video trailers given

Senioren Smartwatch (3 issues)

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Video "TCL Connect App herunterladen" does not provide captions
Video "Safety Watch TCL MT43AX" does not provide captions
Video "Telekom Live Experience für die Safety Watch" does not provide captions

Smartwatch mit Gesundheitsfunktionen (1 issues)

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Video "TCL Connect App herunterladen" does not provide captions

Sport Megasport Option (1 issues)

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No non-audio alternative to audio in video trailers given
Priority: Critical High Page: Magenta TV Streaming Dienste Partner DAZN Observation Permalink
Observation Details

The video trailers embedded (Bundesliga, UEFA Champions League, matchroom.) do not have non-audio alternatives present for the included audio. Hearing impaired or deaf users need a non-audio alternative to convey the contents of the audio in the shown videos.

Remediation Notes

Ensure, the embedded videos have appropriate captions available that convey all information that is part of the audio track of the shown video and is not yet communicated in a non-audio way.

Priority: Critical High Page: Sport Megasport Option Observation Permalink
Observation Details

The video trailers embedded (Bundesliga, UEFA Champions League, matchroom.) do not have non-audio alternatives present for the included audio. Hearing impaired or deaf users need a non-audio alternative to convey the contents of the audio in the shown videos.

Remediation Notes

Ensure, the embedded videos have appropriate captions available that convey all information that is part of the audio track of the shown video and is not yet communicated in a non-audio way.

Priority: Critical High Page: Kids-Watch Observation Permalink
Accompanying Files
Observation Details

The video "Was Eltern über die Kids Watch XPLORA X6 Play eSIM sagen" has informative content but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Best Practice Medium Page: Kids-Watch Observation Permalink
Accompanying Files
Observation Details

Captions provided in the tutorial videos

  • "So verbinden Sie die Kidswatch mit Ihrem Smartphone"

  • "Erklärvideo zum Entkoppeln der Uhr"

are so-called open captions and as such are embedded in the video content of the video rather than closed captions that could be enabled / disabled by the user.

The provided open captions (white text on semi-transparent light orange background) do not meet general contrast ratios which makes perception more difficult.

While not a failure of this success criterion, the reason of providing captions is to include certain user groups. By providing captions with weak color contrast, those are then excluding other user groups.

Remediation Notes

This observation does not constitute a failure of the success criterion. Thus, these remediation recommendations can be read as a best practice guide / ideas to further improve accessibility of the given content beyond legal compliance. Options are:

  • Providing open (visually embedded) captions with strong enough color contrast (removing transparency, darkening the orange, or using a "footer" section in the visual content, providing strong enough color contrast)

  • Providing closed captions, as the user can enable / disable them and ideally can set preferences for their visual representation

The latter being a viable option as most of the needed captions are already provided as open captions and could be copied.

Priority: Critical High Page: Smartwatch mit Gesundheitsfunktionen Observation Permalink
Accompanying Files
Observation Details

The video "TCL Connect App herunterladen" has informative content in audio track but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Critical High Page: Senioren Smartwatch Observation Permalink
Accompanying Files
Observation Details

The video "TCL Connect App herunterladen" (duplicated as video "So einfach geht's") has informative content in audio track but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Critical High Page: Senioren Smartwatch Observation Permalink
Accompanying Files
Observation Details

The video "Safety Watch TCL MT43AX" has informative content in audio track but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Critical High Page: Kider Uhr GPS Oneshop Observation Permalink
Observation Details

The video "Was Eltern über die GPS-Kinderuhr Anio 6 sagen:" has informative content but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Critical High Page: Kider Uhr GPS Oneshop Observation Permalink
Accompanying Files
Observation Details

The video "So verbinden Sie die GPS-Kinderuhr mit Ihrem Smartphone" has informative content but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.

Priority: Critical High Page: Senioren Smartwatch Observation Permalink
Accompanying Files
Observation Details

The video "Telekom Live Experience für die Safety Watch" has informative content in audio track but does not provide captions.

Remediation Notes

Spoken word in video's audio must be transcribed and provided as captions for the video. Ideally, captions include speaker information and all informative content, provided in the video's audio, including informative sounds.

Alternatively to captions, a full text transcript can be provided, if this transcript is either in the immediate context of the video or linked to from a link in the immediate context.