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Documentation of accessibility observations for Deutsche Telekom – Mobilfunk & OneShop

Handyankauf form step has no way to go "back"

Priority: Best Practice Low Page: Handy Verkaufen Observation Permalink
Observation Details

Input form "Handyankauf" has no "Zurück" button on

  • step 6 as opposed to all previous steps. As data, entered to the form, is not saved, and the only way to go back from step 6 is to reload the page, all entered data will be erased. By ensuring, users can navigate all steps back and forth, ideally also being able to jump to specific steps, users will have an easier time, navigating the multi-step form.

  • step 3 when choosing "wrong" radio buttons. When choice of radio buttons will terminate the form process, those radio buttons should be separated from the others. When 3 of 4 radio buttons are required to be marked as "YES", this information should be available to the user beforehand. Information like "Wir können Ihr Gerät nur ankaufen, wenn es keine der folgenden Schäden hat" is important to know in advance and is better suited to be displayed as a type="checkbox", where the user can confirm all 3 items ("Ich versichere, dass mein Handy funktionsfähig ist – 1. Das Handy lässt sich einschalten, bleibt mindestens 45 Sekunden lang eingeschaltet und lässt sich aufladen [✔︎], ...") Then adding the last "optional" question that determines the Ankaufs value, could remain a radio button group to differentiate from the mandatory "YES" questions.